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Explore the Terms That Govern Your Account

At 2zero23, our legal terms set out the rights, responsibilities, and conditions that apply when you open and use your account — covering everything from data handling to…

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2zero23 Explore the Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Our Policy Team Directly

If you have questions about the terms governing your account, need a copy of your personal data, or want to raise a legal concern, our policy and support teams are available through…

Email Support Send detailed legal or data-related queries to our policy team via email. We respond within two business days and keep a written record of every exchange for your reference.
Live Chat For account-specific legal queries — such as confirming what data we hold or requesting a policy clarification — our live chat team is available around the clock directly from your account dashboard.
Postal Address For formal legal correspondence, including data access requests and written notices, you may contact us at the registered postal address listed in the full Terms of Use document on this site.
HOW WE HANDLE POLICY

Open Our Data and Security Practices

We treat every account as a responsibility. Below is how we approach data handling, cookies, account security, retention, and your right to request changes — written in plain terms, not legal boilerplate.

Data Handling

Personal data you submit — name, contact details, payment method identifiers for UPI or Paytm — is stored on encrypted servers and accessed only by authorised team members for account management and legal compliance purposes.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how you move through the site. You can adjust cookie preferences at any time from your browser settings or our cookie consent panel.

Account Security

Two-step verification is available on all accounts. We monitor login activity for unusual patterns and will notify you by email if access from an unrecognised device or location is detected on your account.

Data Retention

We retain account and transaction records for as long as legally required and for the period needed to resolve any disputes. Once retention obligations are met, data is deleted or anonymised per our internal schedule.

Who to Contact

Data access requests, correction requests, and deletion requests should be directed to our policy team via email. Include your registered account email and the nature of your request so we can locate your records efficiently.

Requesting Changes

You may request a correction or deletion of personal data at any time. We will process your request within the timeframe required by applicable law and confirm the outcome to you in writing via your registered email address.

Answers to Common Policy Questions

Whether you want to understand what data we hold, how our terms apply in your region, or how to make a formal request, the answers below address the questions we hear most often from account holders in India.

Access depends on local law in your state or region. Where local law permits, you may open and use an account. We recommend confirming the rules that apply in your specific location before proceeding.

We collect the information you submit during account creation — name, email, phone number, and, where required for verification, identity document details. Payment method identifiers linked to UPI or Paytm are also recorded for transaction purposes.

Email our policy team with your registered account address and a written data access request. We will respond within the timeframe required by applicable law and send your data summary to your registered email.

Yes. Send a deletion request to our policy team. We will remove or anonymise your data once any legally required retention period has passed and after confirming that no open disputes remain on your account.

Log into your account dashboard to update standard profile fields directly. For verified identity documents or other protected fields, contact our support team by email and we will process the correction within two business days.

Closing your account stops active processing of your data for platform use, but we retain transaction and identity records for the period required by law. Once that period ends, records are deleted or anonymised per our retention schedule.

Revised terms are published on this page with an updated effective date. We may also notify you by email for material changes. Continued use of your account after the effective date means you accept the updated terms.

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